Your eye test, your glasses, your contact lenses, your child's eyes. If something's not right with glasses we've made, come back within 28 days and we'll put it right.
Your optometrist will explain your results in plain terms and give you a copy of your prescription. If you need a referral to your GP or the hospital, we'll explain why and send the letter for you. If you have questions once you're home, call us.
Your glasses: something not right? We'll put it right
We'll fit your new glasses when you collect them, so they sit comfortably and you see clearly. If anything isn't right with glasses we've made for you, whether it's your vision through them, the fit or the lenses, come back within 28 days of collecting them and we'll put it right.
Adjustments and minor repairs are free on glasses bought from us. If they feel loose, sit crooked, or need a new screw or nose pads, pop in to either practice.
Varifocals can take a little getting used to. Most people settle in within a week or two of wearing them full time. If they still don't feel right within 28 days of collecting them, come back and we'll check them, fix any issue, or exchange them for another solution.
New wearers have a separate appointment to learn how to put lenses in, take them out and look after them, included in the £35 fitting. After that, we'll see you for regular aftercare checks to make sure your lenses still suit your eyes. If your eyes feel uncomfortable, red or sore, take your lenses out and call us.
Children's eyes change as they grow, so we'll tell you when to bring them back, usually every year. If your child wears Zeiss MyoCare lenses, we'll check how their prescription is changing at each visit. If school or your GP has raised a concern, or your child's glasses get broken, call us and we'll see them as soon as we can.
Your optometrist will tell you when you're next due, usually every two years for adults and every year for children. If your vision changes before then, don't wait: book in or call us.
If you have sudden loss of vision, a painful red eye, or a sudden shower of new floaters or flashing lights, get help the same day: call us, contact NHS 111, or go to A&E.
